What is the Secret?
Doctor/owners often assume they can go about their day, work hard, be nice to their employees, and then assume, because of the employees’ past training and experience that the employees will automatically know what to do. YOU need to train them how YOU want things done. If you cut your employees loose without any direction, they will lose their way, and your practice will suffer immeasurably.
Treat them as if they were full partners (i.e., be transparent with your measurements of their progress mentioned above), and they will take ownership of their responsibilities. When you think of your people as partners, they take responsibility for what they do, and that is exactly what you want them to do. This means you have to show them why you are monitoring and measuring their performance and then give them the tools and training they need to succeed, and show them the targets they need to aim at for success.